'3rd Week Submission - Dialogues'

Situation 10: Conversation between customer and store clerk

Store Clerk: Good morning, miscellaneous furniture here, how can I help you?

Customer: Hi, I’d like to make a complaint about one of the layers shoe rack is broken and some screws are also missing that I bought here yesterday.

Store Clerk: Do you have your store receipt with you?

Customer: Yes, I do. Here you go.

Store Clerk: can you read the last three numbers on the invoice number for me to check your confirmation buying?

Customer: Here is the number, 178.

Store clerk: Wait a minute, let me confirm your purchase first. Okay from my data that shows you already bought a shoe rack yesterday at 3.00 pm. For a complaint about damage or the lost item, you must go to our website.

Customer: Can you tell me the name of the website and how to make a complaint there?

Store Clerk: First you need to visit our website www.miscellaneuos.com, next click on the complaint and choose damage or lost item. You must snap a picture of the damaged item and receipt of buying to provide evidence and click proceed.

Customer: Sure, I will follow the step that you have already given me, and can I know how long it to take for my complaint can be accepted?

Store clerk: your complaint will be processed in 3 days working, I hope you can wait for us to solve your complaint.

Customer: okay, I will wait for my complaint to be solved.

Store clerk: Did you have any questions or any problems that I can help you?

Customer: No, I think that all from me.

Store clerk: Okay, Thank you for calling miscellaneous furniture, I hope you can rate 5 stars for my service

Customer: Okay, I will, bye.